Refund policy

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day on which you, or a third party other than the carrier designated by you, took possession of the goods.

To exercise your right of withdrawal, you must inform us:

Baby Muzzi AG Seestrasse 138 8802 Kilchberg ZH Switzerland Email: hello@babymuzzi.com

by means of a clear statement (e.g. an email) of your decision to withdraw from this contract. You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery — with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us — without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods. Returns are to be sent to our warehouse in the Netherlands. The exact return address will be provided by email after you notify us of your withdrawal at hello@babymuzzi.com. The goods must be returned unused and in their undamaged original packaging.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Baby Muzzi AG, Seestrasse 138, 8802 Kilchberg ZH, Switzerland Email: hello@babymuzzi.com Return of goods to: EU warehouse, Netherlands (address provided by email after withdrawal notification)

I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale of the following goods:

Ordered on: _______________ Received on: _______________ Name: _______________ Address: _______________ Signature (only if this form is notified on paper): _______________ Date: _______________

() Delete as appropriate.*